How We Help You Success
We get it: tech issues can be frustrating and time-consuming. That’s why we offer a straightforward, subscription-based service that gives you ongoing support whenever you need it.
Starter
Perfect for small websites
- Up to 50 tickets/month ?
- Email support ?
- 5 team members ?
- Basic analytics ?
- 48-hour response time ?
For big business owners
- Up to 200 tickets/month ?
- Priority email support ?
- 20 team members ?
- Advanced analytics ?
- 12-hour response time ?
Business
For growing businesses
- Up to 25 tickets/month ?
- Community support ?
- 3 team members ?
- Essential analytics ?
- 72-hour response time ?
Additional Options for Your Service Plans
Emphasize that these services are included at no additional charge, providing a sense of value to customers.
Site Optimization & Efficiency
Ongoing Performance Monitoring
Stay ahead of potential issues with continuous monitoring of your website's performance. Weekly insights include load times, overall speed, and areas for optimization, helping to ensure a seamless user experience at all times.
Automatic Software Updates
We handle all critical updates for your website's core software, plugins, and integrations, ensuring your platform is always equipped with the latest features and security patches, so your site runs smoothly without manual effort.
Image Optimization & Next-Gen Formats
We automatically compress and convert images into next-generation formats, boosting page load speed while maintaining the highest visual quality, ensuring that both performance and user experience are enhanced.
Security & Protection
24/7 Security Monitoring
Your website is under constant surveillance for potential threats. From malware to security vulnerabilities, we detect risks in real time, taking immediate action to safeguard your site before problems arise.
Regular Malware Scans
Every site is regularly scanned for malware and malicious scripts, allowing us to identify and eliminate threats early. This proactive approach minimizes the risk of data breaches or downtime caused by attacks.
Activity Logging & Security Tracking
Stay ahead of potential issues with continuous monitoring of your website's performance. Weekly insights include load times, overall speed, and areas for optimization, helping to ensure a seamless user experience at all times.
Reliability & Data Integrity
Automated Daily Backups
We ensure that your site's data is securely backed up daily, both locally and in the cloud. This gives you a quick recovery option in the event of an emergency, ensuring no data is ever lost.
Broken Link Monitoring & Fixing
Our tools continuously scan your website for broken links, automatically repairing them to enhance your SEO and user experience. This ensures smooth navigation and keeps your website optimized for search engines.
Database Cleanup & Optimization
We handle regular database optimizations, cleaning up unnecessary or outdated data to improve speed and overall performance, ensuring your website operates at peak efficiency every day.
FAQ
Everything you need to know about SiteSupportPro. Can't find the answer
you're looking for?
Contact our support team.
How does SiteSupportPro work?
We handle a wide range of website issues including bug fixes, performance optimization, security vulnerabilities, design problems, functionality errors, integration issues, and general technical support. Whether it's a small CSS fix or a complex backend issue, our expert team has you covered.
What types of issues can you help with?
We support WordPress, WooCommerce, OpenCart, Laravel, and custom PHP applications. This covers bug fixes, plugin conflicts, performance tuning, API integrations, and much more.
How quickly will I get a response?
Most tickets receive an initial response within a few hours. Our team operates Monday–Friday, and urgent tickets are prioritised depending on your plan.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately, and downgrades apply at the start of your next billing cycle.
Is there a free trial available?
Yes — your first month is completely free. No credit card required upfront. Cancel anytime with no questions asked.
How is billing handled?
Billing is monthly and automatic. You'll receive an invoice by email each cycle. We accept all major credit and debit cards via Stripe.
Do you offer refunds?
If you're not satisfied within the first 14 days of a paid plan, we'll issue a full refund — no questions asked.
Is my data secure?
Absolutely. We follow strict security practices, use encrypted connections, and never share your data with third parties. Our company is incorporated in Estonia under EU regulations.